Healthcare Transformation
Healthcare Referral, Intake, and Scheduling Transformation
Home health, hospice, private duty, and home care agencies losing referrals or capacity to a fragmented intake process.
Operational Problem
Referrals, intake, and scheduling run through disconnected phone calls, faxes, and inboxes instead of a tracked system.
Observable Symptoms- —Referrals go unanswered or stall
- —Intake-to-scheduling handoffs are manual and error-prone
- —No visibility into referral source performance
Deliverables
- —Redesigned referral-to-scheduling workflow
- —Tracking system for referral status
- —Staff training and documentation
- —Assessment
- —Workflow Redesign
- —Implementation
- —Training
- —Stabilization
Timeline
4-8 weeks depending on scope, following the assessment.
Client Responsibilities- —Frontline staff participation in workflow mapping
- —Timely decisions on tool selection
- —Workflow design
- —Implementation support
- —Staff training
Success Metrics
- —Reduced referral response time (measured against your own baseline)
- —Fewer dropped referrals
Custom-scope — priced from the Operational Assessment roadmap.
Expansion PathOften paired with Compliance and Documentation Workflow Transformation.
Security & Data Boundaries
No PHI is handled by ALB directly; workflow design references process steps, not patient records.